Since I can't try on the shoes before ordering, how do I obtain the proper fit via the web?
Our Lehigh customer service reps. are dedicated fit specialists ready to give you full details on sizing and use information for any of our products. Additionally, you can check out our detailed Boot Size Guide. If all else fails, take advantage of our free Return Policy to simply exchange the product for the correct size.
What is my CustomFit website password?
In most cases, your password will be your Customer Number. If you have any problems logging in, click above for Live Support. Here are some simple login and how to use instructions as well.
What exactly is CustomFit?
Good question! Getting custom fit may conjure up an image of going to the gym, and although it has nothing to do with getting physically fit, it does have everything to do with making sure your safety footwear program is as efficient as it can be, and that means taking it off of your plate. After seeing much frustration and unnecessary headaches in the accounts we were serving with shoe trucks, we chose to listen to what they needed and developed an online solution we call CustomFit because it allows us to customize your program to specifically fit your needs. Check out the many services we provide.
How much will I save by using CustomFit?
The bottom line is, well, the bottom line, right? CustomFit was developed to fill in the many gaps we were seeing in the safety footwear program business and in the end saving you money was one of the main benefits of the online service. Depending on your current occupational footwear program, your company can realize anywhere from 25%-40% in savings.
How do I do a return on my CustomFit website?
It's simple! Click on the Return An Order button on your homepage, Enter your order number or view all orders, click the Return button on the chosen order, verify information, the reason for your return, click the Process Return button and print the FedEx label to apply to the box. And that's it.
How long does the return process take on a web order?
Our CustomFit accounts are first and foremost in our minds, so we strive for a 48-hour turnaround from receipt of your return. Additionally, the return process is as easy as 1-2-3! check it out.
What if my shoe size does not show on a certain style?
To help prevent backorders and out of stock issues, our website will not display any style in which we do not have inventory; and therefore, a size will not show. We apologize for the inconvenience and would be happy to help you find a similar style that we do have in stock. Please click Live Support above, call, email, or fill out the form to the right for assistance.
What if I order a product from the website that is out of stock or discontinued?
If there is a stock issue with your order, we will notify you within 48 hours. Not only that but our highly trained service reps. will give you a backorder delivery date and suggest a similar style for replacement. This takes the stress of managing a shoe program off of your shoulders. It's what we do and oddly enough, it's what we like to do!
How do vouchers work?
For managers, a voucher program is an easy way to control which employees are currently eligible to purchase their boots, helps you keep track of who has already purchased their safety shoes and is a quick and easy way to connect an invoice to the appropriate employee.
With so many different brands, what is your warranty?
Lehigh warranties all protective toe products against manufacturer defect for one year (365 days) from the date of purchase when used under normal conditions for the purpose intended. All the many brands of footwear and apparel we offer also have their own warranty which may be greater than 365 days, but it is up to their discretion to fulfill that warranty.
Isn't it easier for a truck to fit multiple employees?
It's actually a lot easier and time-saving to provide all of your employees 24/7 online access to buying their safety footwear. That means no truck lines of employees waiting in cold or rainy weather to try on a limited selection in a tiny cramped area one at a time when they could be working. A shoe truck is not an efficient or profitable solution for either of us - that's why we created CustomFit.