No promotional time period or gimmicks! Shipping and Returns are always free!

If you have any questions, please click the Live Support button at the top or call 800-444-4086. For more information on our Return Policy view our Warranty.

Easy and Convenient Returns

Safety Shoes have to fit perfectly, and sometimes they don't. So we offer (what we consider to be) the easiest, fastest and FREE returns process in the industry. All of your orders placed through your CustomFit site are saved and are easily accessible in the Order History list on your site. Identify the order you would like to return, click the Return button and your free FedEx shipping label immediately pops up. Just print the label, adhere to your re-packaged boots and drop them off at any FedEx location. Once we receive it at our warehouse, we'll inspect it and immediately issue a credit to your account. It's that simple. No need to pick up the phone, no questions asked, and most importantly, no waiting. Your time is valuable, and we understand that, so we've developed a returns process that allows you to do things on your own time and with as little effort as possible.

How To Place A Return on CustomFit

  1. Log into your CustomFit site and click "View Past Orders"
  2. Click "See All Orders" or search by a specific number
  3. Click "Return" on the right side of the screen
  4. Verify the information and click "Process Returns"
  5. Print the shipping label and place it on the box and drop it off at your nearest FedEx location.