360 Degree Service Guarantee

Accurate Invoicing:

Our invoices will meet the requirements specified in the account profile you approve. We will give you $200 in gift cards for purchase on www.lehighoutfitters.com if we do not meet the agreed-upon invoicing requirements.

Concierge Service:

The first person you speak with when you call 800-444-4086 will stick with you and report back to you to make sure that whatever your service problem, it is resolved to your satisfaction. If we do not provide you with concierge service for resolution of any problem we will give you $200 in gift cards for purchase on www.lehighoutfitters.com.

Rapid Resolution of Shipping Issues:

We will either ship your shoes or communicate with you to resolve any shipping issues within 2 business days of notification. We will give you $200 in gift cards for purchase on www.lehighoutfitters.com if we do not contact you to resolve an order within 2 business days from the time the order was received in our system.


Please fill out the form to the right and add a brief description of your case. Also, please be sure to input your case number. This number is provided by one of our client service reps after reviewing your case. Once the form is submitted, you will be contacted by one of our representatives.
DEFINITIONS AND CONDITIONS: Eligibility for participation in the Lehigh 360 Degree Program requires account purchases of at least $5,000 in a twelve-month period. The account must be current at the time of the claim according to the agreed upon terms. Filing a claim against invoicing, concierge service or rapid resolution of shipping issues is accomplished by going online to www.lehighoutfitters.com/serviceguarantee or www.customfit.me/serviceguarantee within 30 days to complete a claim form. Multiple errors on a single invoice shall be considered as only one issue. Gift Cards will be paid with four non-combinable $50 discount codes for purchases on lehighoutfitters.com. Limit is five incidents in any 12-month period. Lehigh Outfitters reserves the right to change or cancel this program at any time for any reason and without notice.

Customer Name:
Customer E-mail:
Customer Phone:
Company Name:
Account Number:
Case Number:
Please check which issue your claim applies to:

Use this box to briefly describe your incident.Please include date and time of call or date of shipping issue if applicable